Frequently Asked Questions

What is the Skin Organics Clean Beauty Box?

Skin Organics Clean Beauty Box is a  UK based luxurious Clean Beauty  subscription box. 

We will ship 5 products to you per month,so you can  discover new and emerging artisan Organic & Natural Brands in addition to well known brands. As well as monthly subscriptions you can buy a box as a gift.


All products we ship are  the finest Organic & Natural products that are 100% cruelty free. All of our brand partners are against animal testing and we avoid the following ingredients: Parabens, Synthetic Colours and Fragrances, Phthalates, Triclosan, SLS/SLES, Formaldehyde, Toulene, Benzophenone/PABA, Petroleum/Mineral oil,  DEA/MEA/TEA, DMDM Hydantion, Urea, PEG, PG/BG, Dioxin, Aluminium, DEET, Camphor, Talc and Carmine.

Featured brands are carefully selected and will include full and sample size products. 

If you love Organic & Green Clean beauty then this is the subscription for you.

We hope you signup and join us in discovering some of the best Clean organic brands  in the Green Beauty world.


How do the Subscriptions work?

We have pay monthly subscriptions available, or prepay 3 and 6 month plans. We also have gift subscriptions if you want to buy a subscription as a present. Have a look at our ‘How it works’ page for more details.

How much does it cost?

We have 3 different subscription options:

You can see  on our 'Join Now' page. 

Are there any hidden fees?

No, the box cost plus PP are the only charges. Subscriptions do auto-renew so be sure to cancel if you no longer want your box.

Account

Can I login to my account?

Yes, when you make your first order, you will be able to set a password for your account. You can then login at the top of our website.


What happens when my subscription ends?

Your subscription will auto renew until you cancel your subscription, so you don’t need to do anything should you want to continue with your subscription. You can set a reminder to be notified when your renewal is coming up.

Which payment types do you accept?

Payment can be made via credit or debit card. We also accept PayPal

When is my next payment and/or delivery due?

For monthly subscription plans, the payment for your first box will be taken when you signup. Subsequent payments will be taken on the 1st of the month. (For example if you sign up on 15th April, payment will be taken on the 15th April for your first box, 1st May for your second box and each month thereafter until you cancel).

I want to continue my subscription, what do I do?


Your subscription will automatically renew unless you cancel. So, you don’t need to do anything!

Can I suspend or pause my subscription?

You can make changes to your subscription in your customer account, for help, please email info@skinorganics.co.uk


I have a discount code, how do I use it?

You can add your discount or promotional code at checkout.


My voucher code will not work

Please check that your voucher code is still valid and hasn’t expired. If you are still having problems, please email us and we will help.


PRODUCTS


Can I find out what is in my box?


Yes - we will have  show products in the upcoming box on our  social media accounts. 


How should I use the products in my box?


You will receive a box insert in your box with information on each product. Most brands will offer a discount on future purchases - this discount code will be on the insert shipped out with the box.





I have allergic reactions to some beauty products, or I can suffer from allergic reactions. What should I do?


Unfortunately we are not able to guarantee that your box will be free of certain substances or ingredients that you personally may be allergic to. We take allergic reactions very seriously but a persons allergy problems are outside of our control, and as such we cannot promise that you will not have an allergic reaction to a featured product. If you have an allergic reaction to a product, we understand you may not want to continue your subscription. If you suffer from an allergy to certain ingredients, substances or even certain brands or product types, we strongly recommend that you to carefully check the ingredients of a product before using it. If in doubt, do not use products that you think you could have an allergic reaction to.


SHIPPING, DELIVERY AND RETURNS

Where do you ship to?

We  ship within the UK and Europe 


What happens if I receive a damaged item?


Unfortunately some parcels do not receive careful treatment in transit. If you receive a damaged or broken item in your box, please email us and attach details and a photograph of the damaged item/s. We will arrange for a replacement to be dispatched to you as long as you contact us within 7 days of receiving your order. If an identical item is not available, we will offer an alternative item of the same or higher value.


When will I receive my order?


Monthly boxes are  dispatched on the 20th of the month. If the 20th of the month falls on a Saturday or Sunday, your box will be shipped on the next working day. You’ll receive a dispatch email with more details. Please note that this is not guaranteed and you should allow 14 days for delivery, some parcels can take longer due to items being delayed, postal delays and during peak periods such as Christmas & New Year, and bank holidays. 


Can I return my box?


Should you be unhappy with a box, please let us know. It’s important for us to hear your thoughts and we will do our best to resolve any problems you may have with your box.

GIFT SUBSCRIPTIONS

Can I buy a box or subscription as a gift?

Yes you can, view our subscription options for a choice of gift boxes and subscriptions.


How is a gift subscription different?

A gift box is the same as a monthly subscription box, it is simply purchased as a gift and you can include a gift message, as well as giving us the recipients details and delivery address so that boxes can be dispatched directly to the recipient.


Are gift boxes sent at the same time as the monthly boxes?


If you purchase a gift subscription, yes they are. If you are purchasing a  box as a gift, this may be sent at a different time to the monthly boxes.


Can I include a gift message?


Yes you can, at the checkout you can add a personalised gift message when you purchase a gift subscription.



OTHER FAQ’s

Why should I join your mailing list?


Joining our mailing list enables us to keep you updated via email about new products and brands, promotions and limited edition boxes. It will also allow us to send you promotion offers that you won’t want to miss! If you join our mailing list you can unsubscribe at any time if you decide you don’t want to receive our newsletters.




How can i find out more about Skin Organics Beauty Box ?


To find out more about Skin Organics Beauty Box please read our ‘About’ page.


I’m a brand, can I work with you?


Yes! We are always interested in hearing from  new, upcoming, niche,  organic natural & cruelty free brands. If you would like your brand to be featured in the Skin Organics Clean Beauty Box or if you would like to collaborate/partner with us in any way, please email us, we would love to hear from you.


I’m a Blogger or Social Influencer, can I work with you?


Yes! We are always interested in hearing from bloggers and social influencers. If you would like to review the Skin Organics Clean Beauty Box or collaborate/partner with us, please email us, we would love to hear from you.



I can't find the answer to my question!

Please email info@skinorganics.co.uk


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